Visitor Guide

Visitor Policy

• In patient rooms, only one designated caregiver and up to two visitors are allowed at a time.
• In general wards, one visitor or caregiver is allowed per patient at any time.
• ICU, CCU, and critical care visits are strictly limited to one visitor at scheduled times: 11:00–11:15 am, 6:00–6:15 pm, and 11:00–11:15 pm.
• Visitors who are feeling unwell or showing signs of contagious illness should postpone their visit to protect our patients.

Mutual Respect

Our staff treats every patient and visitor with professionalism and care, and we ask that all visitors reciprocate with respect. Any verbal or physical abuse toward staff, or failure to follow hospital rules, may result in restricted access to the facility.

Food Guidelines

Outside food is not allowed in patient areas to maintain hygiene and ensure children receive nutritious meals. The hospital cafeteria and Atrium Café offer a variety of healthy options for visitors, while patient meals are tailored by our nutrition team.

Flowers & Gifts

Flowers are not permitted in patient rooms as some children may have allergies or breathing sensitivities. Consider giving cards, drawings, or small non-perishable gifts to show care instead.

Smoking Policy

Smoking is strictly prohibited throughout the hospital premises, including entrances, to protect the health of children and visitors.

Children Visitors

Children under 12 years are generally not allowed in patient areas for safety and infection control. Exceptions may be approved in special situations with prior permission from the nurse or administrator on duty.

Additional Guidelines

• Visitors and patients are responsible for their personal belongings; the hospital is not liable for lost items.
• Bring a valid ID (original or copy) during admission or patient stay.
• Outside furniture or bedding is not allowed in patient rooms.
• Use of photography or video recording is strictly prohibited inside the hospital.